Return and Exchange Policy
30 Days for Returns or Exchanges
Jewelrytoadore.com wants you to be happy with your jewelry or gift item that you receive from us or we will exchange it with another item of your choice - or the full refund of the purchase price (minus delivery charges). Our 30 day, no-risk return policy allows you to return your purchase for any reason. Items must be in its original condition without any signs of wear or use.
We only sell high quality Sterling Silver, Pearls, Semi Precious Gems, Cubic Zirconias (CZ) and gift items.
We do have a very high quality control/inspection checkout service and ensure that our items are shipped in "indistructo boxes" and are very well wrapped, however, if you receive a damaged or incorrect item, contact us no later than 5 business days of receipt so that we can arrange for a repair or replacement, we will cover the return and repair costs without any charge to you.
Please note that to return your item we need you to follow the information below:
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Place the jewelry or gift item and all of its original packaging in a return box, (you may reuse the box we shipped to you in, but please remove all old labels) or another "indistructo” box. Include a copy of the invoice and mark the item you wish to return with the word “Return” or if you wish to exchange it for something else write “Exchange” then the item name and code (all of our items have a code online).
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Please let us know why you wish to return or exchange your jewelry or gift item on the back of the invoice that was shipped with your jewelry. Your feedback is very important to us!
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Address your package to our PO Box address below, this is the only address that will guarantee your return or exchange. Please ensure you apply the correct postage, we would also recommend the use of Delivery Confirmation so that you can track the delivery status of your package. Jewelry To Adore will not be responsible for any package that is lost or damaged in return shipment.
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Once we receive your package we will process the return or exchange within 5 business days.
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If you requested a refund, we will issue a credit to your original payment method within 15 business days. When the adjustment has been made to your credit card account you will receive an email confirming the refund.
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If you requested an exchange we will confirm whether we need to receive additional payment from you or if you will receive a refund for part payment, again you will receive an email confirming any balance that would be returned to your original payment method.
Please address package to:
Jewelry To Adore
PO Box 134
Glenn Dale, MD 20769
Please call us at 1-877-665-5248 or email us at customerservice@jewelrytoadore.com with any questions or concerns that you might have. |
